And it’s Friday already. :)
- Admin Metrics 8:00-9:00 Taking a first look at result of metrics. Looking… Ok. As there have never been metrics established prior, there will be some experimentation involved to refine them, as well as this being the first week that we’ve actually kept ‘em and metrics tell more over the long term than they do in the short term. We’ll get there. I’ve got an awesome team now, figuring out where we’re getting randomized and tightening up will just make us even better.
- Admin Meetings 9:00-9:15 Planning for team mtg.
- Outsourcing Documentation/Workflow 9:15-10:00 Outsourcing process doc. How we’re going to decide what to send out & technical details of how we’ll pull it.
- Admin Meetings 10:00-10:30 Cat. team mtg. Pretty laid back today.
- Outsourcing Documentation/Workflow 10:30-12:00 Outsourcing process doc. Yep, back to this…
- Admin Filing or commenting on bugs 12:00-13:00 Emails to answer a test question about what we would expect a “contains” search to include (string match of the terms entered? keyword “AND”?). What we would expect (AND/NEAR) was not the case (exact string match to be included in rest of the search). Which is fine. I’m glad I know that’s the case now!
- Outsourcing Vendor Management/Review 13:00-13:30 Outsource pilot lead had questions. I had answers.
- Admin Metrics 13:30-14:00 Looking at updates to the incident metrics. They look good. Better, anyway… we’ll get there, we’ll get there…
- Admin Overhead 14:00-14:30 Spilling water on my computer & keyboard because that’s just how I roll. *sigh* Cleaned up, no damage done. Back to more interesting things.
- Admin Overhead 14:30-15:30 Sales/sales support client call post-mortem initial write up, set mtg for Monday review/feedback from team.
- Admin Overhead 15:30-16:00 Planning Monday. (Why, Brain? What are we going to do Monday night? Monday night, Pinky, we’re going to TAKE OVER THE WORLD!)
Came home. The little girls showed up fifteen minutes after me & we had a lazy daisy evening. Although M2 decided to clean her room. I think she did a better job than I do. When she sets her mind to it, she is really an amazing little cleaner upper. I wish she’d take initiative to do it more often, it’s truly amazing.
